LabelDirect Tech Support | Positive ID | 01332 864 895

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Call: 01332 864895

You can watch the Label Direct training videos here.

You can learn about transferring a license here

Positive ID Labels can provide technical support for your Label Direct software. We have hundreds of customers running this software and have faced every problem it can throw at us. We are experts in resolving printer issues and diagnosing faults.

How does Free Label Direct Support sound?

We can provide technical support free of charge with qualifying label orders. If you are in a pickle and need help, we are happy to provide support free of charge if you make a qualifying order for labels. Once you are a customer and are prepared to buy your labels from us, you can benefit from free, on-going technical support too.

Unlike other printer system suppliers, Positive ID Labels pride ourselves on supporting our customers through thick and thin. If you buy your labels on a regular basis from us, we provide free technical support whenever you need it. How is that for peace of mind?

Alternatively, if you just want to get up and running, we can support you for a fee of £60 + VAT. This will give you up to 90 minutes of technical support. Additional time is charged at £40 per hour thereafter. Most problems are solved in minutes though!

Our technical support is provided with a guarantee – if we cannot fix your problem, we will refund you the support charge. No questions asked.

Remote Label Direct Support

We can remotely support you within minutes of being in touch. To help get the best value for money, you can install the software we need to help you before we start. We use TeamViewer remote desktop support software to fix problems on your computer. This software allows us to investigate and operate your computer anywhere in the world, from our desks in Melbourne, Derbyshire.

Label Direct Support

Don’t worry about security. You have to tell us a unique ID number and the password to get access to your computer. The password changes every time the connection is broken too. Once we have fixed your computer, we will show you how to remove the remote control software too.

To install Teamviewer, you can download an installer here:

TeamViewer Installer (Windows)
Call us on 01332 864895 during office hours to get started

Limitations on Label Direct Support

We can only guarantee to fix issues directly related to Label Direct
We cannot guarantee to fix issues relating to operating system problems
We cannot re-build databases from scratch.
If you have lost data and it is not recoverable, we will not be able to re-build your database – but we can help you get started on the process.

To find out more about our software, call us now on 01332 864895! Or fill in the form below

Why Choose Us?

PID Labelling offers precise, reliable labelling solutions for your business. With 20+ years of experience, we provide tailored solutions to meet your specific needs. Trust us for quality, innovation, and exceptional customer service.

Enquire About Your LabelsEnquire About Your Labels

Service

PID Labelling offers comprehensive labelling solutions, including custom label design tailored to your specific needs. Our experienced team, advanced technology, and dedicated customer support ensure your labelling processes are efficient and precise.

labels for food and drink

Delivery

We offer fast, reliable delivery options for your labelling needs. We provide various shipping methods, including next-day and standard delivery, to meet your business requirements. Our extensive network ensures timely delivery, both domestically and internationally. Trust our secure shipping services and real-time tracking for peace of mind.

Artwork

PID Labelling offers expert artwork services to bring your label designs to life. Our skilled designers collaborate with you to create visually appealing and technically accurate labels that enhance your brand. We support various file formats and provide detailed guidelines for a seamless design process. Trust us for exceptional artwork that captivates your audience.

We can design, print and deliver your labels within 1 week of your order, so you can ensure you products look amazing as quickly as possible.

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Vector Label Direct Support

Expertise and Knowledge

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Vector 2 Label Direct Support

Customer Focus and Trust

Vector 3 Label Direct Support

Speed and Efficiency

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Vector 4 Label Direct Support

Diverse Product Range

Last year Freezeland Ltd, a London based retailer of frozen products, contacted us regarding their labelling. Here at Positive ID we are proud to announce that we completely revamped their labelling process. We now supply them with 70,000 labels a year for them to use on their desktop printer system.

Freezeland Ltd

The result is a clearly read label giving all the details necessary. Jackie Harris, Technical Manager at Plants Plus explained that Positive ID Labels labelling solution has speeded up the labelling operation by more than 50%, with a significant cost saving. “It’s ideal for our business,” she said.

Plants Plus

Orexis Fresh Foods Ltd is a family run Food Manufacturing Company specializing in ethnic dips, Mexican dips, luxury salads and sandwich fillings. Orexis Ltd approached Positive ID for a simple cost effective way to apply a “Best Before” and “Batch Number” to a range of their products. The answer was to use a two line-labelling gun. George Katsaros from Orexis said “we have been using Positive ID for 3 years now and they initially advised us correctly about the right products to use and have been well pleased and served by them since”.

Orexis Fresh Foods

Samantha Gore from Samsi was particularly pleased that we met all the deadlines and she described the experience as ‘fun’ and stated that all staff from Positive ID were very friendly and happy to help. Also, she thanked us for our patience with all the refinements she desired. We are proud to hold great relationships with all of our customers and look forward to many other stories like this in the near future.

Samsi

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Get free advice from one of our print experts by calling: 01332 864895 or fill in your details below.

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