Positive ID Labels are proud to stand out from the competition with standards of service that exceed the norm. This is a case in point for a customer who damaged their Sandwich Label Printer.
Positive ID Labels provide on-going support to our label customers and particularly pride ourselves on our remote support and service for any label printer owners. When selling sandwich label printers, we provide remote installation as standard to all our customers along with an initial training session over the internet free of charge. As a result, many of our customers get to know Pete Howells, our in-house technician.
Our long standing customer Nick Adams found himself in a pickle on Saturday afternoon 25th June 2015, when his sandwich label printer became damaged as a result of heavy use. The only solution was a replacement and it was required double-quick to fulfill an order he had to label the following day.
Having direct access to Pete, Nick called and asked if we could help. Never one to see a customer lose an order on our account, Pete dashed to the office and took a replacement printer from the store to the customer direct. After an exchange of flowers for Pete’s better half, the new sandwich label printer was duly installed along with a refresher course of modifying sandwich labels.
Commenting on the event, John Mayers said:
We are blessed with several employees who think nothing of going the extra mile for our customers. It may seem a small thing but without getting the labels onto the product, Nick would have lost at least one day’s trade without Pete’s actions. I would like to hear anyone served by one of our competitors receive this sort of service!
It is part of our Unique Selling Points to provide exceptional service. Whether that is the free setup and training or the on-going support we offer, we pride ourselves on this sort of outstanding customer service. We know very well that our competitors are more prone to sell and forget but that is not part of our philosophy.
Positive ID Labels sell a range of desktop and industrial direct thermal printers and thermal transfer sandwich label printers to serve the catering industry along with many other applications such as warehousing, chemicals and distribution. We specialise in TSC printers but also support label customers with other systems in situ. We can offer on-site support and remote support as a complimentary service with any sandwich label printer.
Positive ID Labels recommends LabelDirect and EnLabel software and can help and advise prospective and current customers on any aspect of their labelling requirements.
If you require sandwich labels or a sandwich label printer, please do not hesitate to contact us on 01332 862515 or fill in the form below and we will call you back: